Policies and Restrictions

Dialup access accounts
The user shall not run any automated processes, this includes but is not limited to: Web servers, FTP servers, telnet servers, automated dialers (to dial the phone automatically after disconnection for the purpose of keeping the user logged in continuously.) Running programs to defeat the "inactivity timers" will not be tolerated. (i.e. Checking email every X minutes.) We have the system scan for users performing such activities. Note: if you require one of the above services please ask us, permission to run servers may be obtained provided the user requests it in advance.

Unlimited access accounts  are sold on a "Single User / Interactive use" Basis, this means that we require a live and conscious person behind the mouse / keyboard while this account is logged in. Please do not confuse Unlimited access with dedicated access, we have dedicated accounts available.

Session Limits  Western Canada Internet reserves the right to impose session limits. Sessions will be limited to 2 hours per call once the system phone lines reach 95% usage, this is for the benefit of all users, if you are logged out by our system, you must wait 15 minutes before logging back in. Multiple logins (2 sessions at once) are not permitted.

General Restrictions, Web pages, etc.
While we do not support censorship we do not support offensive material. Put simply this means all graphics must be clothed, and text content must be reasonable and not put out to offend. Western Canada Internet may not be used for unlawful purposes, including those, which constitute a criminal offence or give rise to civil liabilities. Copyrighted material may not be placed on Western Canada Internet's system without the author's express permission. The user is responsible for determining whether such material is copyrighted and its terms of use. Users under 18 years of age shall not access material explicitly labeled as adult, mature, or unsuitable for minors. It is solely up to the account holder to ensure this does not happen The use of IRC bots is governed by the server you intend to use them on, abuse of IRC will not be tolerated. Abuse results in ALL of Western Canada Internet's clients being banned from the servers. Clients may not distribute material promoting hatred against individuals or groups or any content which may be deemed to be illegal according to the laws of Canada. Clients are also not permitted to distribute material promoting any form of network abuse (Such as bulk spam mailers, sniffers, or hacking tools).  The client is responsible for all local and long-distance telephone charges for connecting to and/or accessing the Internet.

Data transfers All user accounts are subject to a data cap, there will be a surcharge of $5.00 per 128meg for excessive data transfers.
1) All Unlimited accounts have a data cap of 750 meg per month. Data transfers over 750meg will be surcharged  $5.00 per 128meg.
2) All hourly based accounts have a data cap of 500 meg per month. Data transfers over 500meg will be surcharged  $5.00 per 128meg.
 Abusers will be notified and dealt with on a one to one basis.

Hacking (Including virus and trojan infection)
Hacking (the act of attempting to gain unauthorized access to computer systems) will not be tolerated INCLUDING any hacking done by viruses or trojan horse programs on your computer. YOU are 100% responsible for anything your account does while online, any reports of users attempting to hack Western Canada Internet or other systems will be investigated, and if substantiated the user will be terminated without refund.
In the case of a virus/trojan once your machine is clean WCI will look over your machine to be sure the infection is gone, and charge you a computer inspection fee (Minimum $50) for this service, before your account will be re-activated.

Email / Usenet (news)
Spam (unsolicited commercial email / usenet posting OR Bulk mailing through our server or a link to your wci hosted domain or page in mail sent from another provider.) will not be tolerated, no exceptions. Users found to be spamming will have their account terminated without warning, and without refund.
A clean up fee of $500.00 will be applied to all accounts who send spam.
Email is not to be left on the server. We presently limit the amount of mail you may receive to 10mb per mailbox, however this does not mean you may store mass amounts of old mail on our server, download it, read it, then delete it from the server (you still keep your local copy)
Western Canada Internet reserves the right to delete customer's email, which have not been read for more than one (1) month or which have been read but not removed by the customer for more than three (3) days, or any email that is determined by Western Canada Internet to be causing problems with the customers mailbox (e.g corrupt messages or LARGE messages preventing the customer from downloading email.)
Users must use their real return address when sending email (this way YOU get your bounced mail, not us)

Note about Email addresses You may use either Login_ID@westerncanada.com or Login_ID@wci.ab.ca as your email address. Both of these will work as they are actually the same place. We have both names available as a convenience for you.

Technical support
We will provide the customer with full service technical support, however it is not our intention to teach the customer how to use their computer. The customer is assumed to be familiar with their operating system, and the basics of operating their computer.
 

Refund Policy  Western Canada Internet requires a minimum of 48 hours notice prior to the billing date to remove the client from the auto billing software. On termination of a 12 month Unlimited prepaid account, Western Canada Internet will refund based on a minimum of 3 month termination fee at our monthly rate of $19.95 per month, plus an account setup fee of $25.00 and an early cancellation fee of $10.00 plus G.S.T. All refunds are dependent on the amount of service provided. Telephone technical support is considered in the amount of any refund given.

NO refunds There are no refunds on multi month packages. All refunds are subject to a 15% restocking fee and must be accompanied by the original receipt. Refunds to credit cards and debit cards require the original card and card holder to be present in our office.
Note: If termination of the account is a result of the client violating Western Canada Internet policies, NO refund will be given. If Western Canada Internet incurs any costs with respect to your actions on the Internet, "Spamming, Virus complaints, hack attempts, hate mail, mail bombs etc. there will be an additional charge to compensate Western Canada Internet for any time needed to correct the situation. 

Some computer systems may require that our technicians provide support. ie. hardware conflicts etc. This support is be provided at our current rates.

  Go to cancellation page

Payment
Payment for service is required on or before the renewal date for the following period. If payment is not received on time, the account is automatically disabled by the system on the due date. The account will be removed from the system after 10 days. (However if circumstances arise that you cannot meet the payment due date, please get in touch with our office before the due date to make other arrangements. A 48hr grace period may be given if circumstances warrant!)
NOTE! A $25.00 Service Fee will be charged for all NSF cheques.

Payments by Visa, Mastercard, AMX should have sufficient funds to cover payment! Please inform us of New, Lost or Expired Cards. Payments by cash, cheque, or debit card must be made on or before your due date 

Disclaimer
Western Canada Internet is not responsible for the accuracy or content of the Internet, and is not liable for loss or damages incurred by the use of that information. Western Canada Internet reserves the right to refuse or cancel service to anyone without reason and change restrictions without notice. Non-enforcement of a particular policy does not mean that Western Canada Internet condones or agrees with the action.

Western Canada Internet makes no warranties of any kind, whether expressed or implied, for the services it is providing. Western Canada Internet. also disclaims any warranty of merchantability or fitness for a particular purpose.

Western Canada Internet assumes no liability and holds itself harmless from any liabilities or losses that may occur due to service disruption or termination.

In the event that Western Canada Internet is found liable in a court of law for any action or lack of action related to any use of the internet service from your account, you agree that our liability is limited to $100.
In the event that any portion of this Agreement is held to be invalid or unenforceable, the invalid or unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect.
 

Use of Western Canada Internet services constitutes acceptance of this Agreement.
We pass through all AUP's from our upstream providers you are bound by their terms and conditions: located here here http://global.mci.com/ca/aup/?SetLang=en

(revised May 1st 2003)